How long does an order take from the initial concept to the
What information and photos do I need to give you to start an order? If you want a particular item making then I will either need photographs of what you have in mind, a sketch or even a detailed description.
Once I have sent you details of what I want, then what happens next? As soon as I receive your order information, I will research the item in question in full and send you visual and written description of what I am able to produce with a price quoted for the work.
Will you send me any images of my order in progress? Yes every few days at every major stage of the order I will send you updated images and detailed description via email.
What If I don't like a particular part of the design during
Do I need to pay a deposit or pay for the order in full? To commence work on an order I require a 50% non refundable retainer with the outstanding balance + P&P (which is calculated according to the final weight of the order) due prior to order dispatch.
How can I pay the deposit or full balance of my order. I will send you an invoice direct to your email address, which will allow you to pay for the order by credit/debit card via our secure on-line merchant Paypal. Paying by this means allows you to pay in any currency.
Can I customise any one of the current designs I have seen on your website?
Where in the world do you ship to? I will ship any order worldwide. The p&p on every order is accessed individually with all p&p prices being calculated according to country of delivery, weight and volume. All orders are sent via courier and are tracked from the minute they are dispatch to the minute they are delivered. Tracking numbers and details are forwarded to every client on request. All orders are sent insured according to the price of the item dispatched.
Is the postage any cheaper when ordering a couple of items? No If you were to order a large quantity of any item then I could offer a slight postage discount.
I only have X amount of money available to spend, can you customise an order to my budget? Yes I can build an order to any budget. Obviously the price of an order depends on the materials used and in some instance, I can omit one material for another slight cheaper one to come in on budget, this may however affect the overall look of the final piece.
What happens if my order is damaged or goes missing in transit? If your order is damaged in transit, then you will need to send me a detailed description of the damage and as many photos as possible. If an order is damaged in transit due to a fault of the courier, then I will inform the courier immediately of this and make a claim against them and